This is a useful book and a joy to read. It is useful because it gives a very strong and repeated message that is of considerable relevance to all of us working in health and social services: "The good negotiator in this situation recognises that there is no bottom line, as all the parties involved have the same major interested beneficiary (the patient or service user). The book takes us through the process of negotiation discussing such issues as: preparation; tactics and strategy; timing; giving and picking up signals; and managing behaviour. The book is a joy to read because it stimulated for me thinking and reflection about immediate issues on my work agenda. It is also a joy to read because although it is 151 pages long the pages get turned quickly (always a positive reinforcement!) as many pages incorporate tables, flowcharts, practical examples and exercises.
Professional Social Work
A thoroughly revealing text and a must for decision makers everywhere.